Payment and Refund Policy
Model Citizen Creature Comforts

Payment and Refund Policy

Welcome to Model Citizen Creature Comforts! We value your satisfaction and aim to make your
shopping experience as smooth as possible. Please review our Payment and Refund Policy
below.

Payment Policy
1. Accepted Payment Methods
We accept the following secure payment methods for your convenience:

• Major credit and debit cards (Visa, MasterCard, American Express, etc.)
• Apple Pay, Google Pay, Samsung Pay
• Shopify Payments and PayPal (for online transactions)

All online payments are securely processed through Shopify Payments, which complies with the
Payment Card Industry Data Security Standards (PCI DSS) to protect your payment information.

2. Currency
All transactions are processed in U.S. Dollars (USD).

3. Pricing
Prices displayed on our website include applicable taxes, unless otherwise noted. Please note
that prices are subject to change without prior notice; however, any changes will not affect
confirmed orders.

Refund Policy

We aim for excellence with every product we deliver, and if you’re not satisfied with your
purchase, we’re here to help.

1. Refund Eligibility
To qualify for a refund, your item must meet the following conditions:

• Items must be in original, unused condition, with tags, and in their original packaging.
• You must provide the receipt or proof of purchase.

Non-Refundable Items
Certain items are not eligible for returns or refunds, including:

• Perishable goods (e.g., food items or plants)
• Custom or personalized products
• Personal care items (e.g., beauty products)
• Hazardous materials or flammable liquids or gases
• Sale items or gift cards

2. Refund Process
To initiate a refund, please contact us at [insert email address] within 30 days of receiving your
item. Once we receive and inspect your return, we will notify you regarding the approval status
of your refund. Approved refunds will be processed back to your original payment method within
10 business days.

If you have not received your refund within 15 business days after approval, please contact us
at orders@modelcitizenbrands.com

3. Exchanges
If you need to exchange an item, please initiate a return for a refund, then place a new order for
the desired item. This process helps ensure availability and timely service.

4. European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, customers have a 14-day period to cancel or return
items without reason. Items must be in their original condition, with tags and packaging intact,
and accompanied by a receipt or proof of purchase.

5. Damaged or Incorrect Items
Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us
immediately, and we will work with you to resolve the issue.

6. Shipping Costs for Returns
If the return is due to an error on our part (e.g., incorrect or defective item), we will cover the
return shipping costs. For all other returns, the customer is responsible for shipping fees.

Additional Information
This policy is subject to change without prior notice. We recommend reviewing it periodically.
We reserve the right to refuse service or sales at our discretion.

Contact Us
If you have any questions or concerns about our Payment and Refund Policy, please contact us
at:
Email:salutations@modelcitizenbrands.com
Phone: 855-626-1320